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February 2013

Paypal Delays with Beso Rewards Payments

Beso Rewards Members –

A number of our dear Beso Rewards users have reached out over the weekend because they have not yet received their Paypal payment. We greatly apologize for this delay, and have found the source of the problem. This is unfortunately an error Paypal is experiencing with their handling of mass payments, which they referred to in their commerce blog on Friday. We have confirmed with Paypal that the mass payment error is fixed, but the next step on their part is to re-route the funds. At this point, Paypal believes that the payments will be rectified within 5-7 business days.

Please note, this does not impact regular publishers through the Shopzilla Publisher Program - only those earning through our Beso Rewards program. 

We greatly apologize for this delay. Our own automated systems alerted you to the payments after we handed payment instructions over to Paypal, which has worked well in the past. This is why you received a notice that was premature, and in the future, we will not send out our notification emails until we have confirmation that Paypal has handed out the funds.

Any questions or complaints regarding Paypal can be directed to their customer service number: 1-888-221-1161, though we know they are focused on resolving the issue as quickly as possible.

Thanks again for your patience and for being a Beso Rewards user!

The Beso Team