Reporting returns 'there was no data found' message

We have had publishers comment that when they try to run an earnings report in their Publisher Program portal it returns with the message “There was no data found”. We are aware of this issue, and would like to apologize to those of you that are affected by this. This error message will return if a reporting date range greater than one week is called to the system. We are in the process of making some upgrades to our system, and as a result the system is timing-out and returning with no information. Please be aware that all of the reporting is safely stored in our system, and is not affected by this issue.

We do hope to have this issue resolved in the near future. We understand the importance of reporting to any business campaign, so, for the moment, we will run any manual reports that you require. Please email bbyrne@shopzilla.com with the reporting data you need for your account. Please include a date range, and if you want the information by day, week or month. You can also opt to for a report by placement ID. Again, we apologize for this inconvenience.

Thank you for your continued participation in the Shopzilla Publisher Program!